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Terms & Conditions

Terms and Conditions 

Any bookings or reservations made at Penally Abbey Hotel agree to the following terms and conditions. 

Check-in and Check-out

Check-in is from 2pm and we request that guests check-out by 11am. 

Booking Policy 

To make a reservation via our website or an online travel agent we require 100% of the total amount of the stay at the time of booking. This is taken automatically by our booking engine. 

Bookings made direct with the hotel, either via the telephone or in person, are not required to make any pre-payments and can settle the total amount of the stay on check-out. 

We require a valid credit card on booking to confirm any reservations. 

We do not accept American Express or cheques (including travellers' cheques) under any circumstances. 

Cancellation Policy

If you cancel within 48 hours of your stay you will be charged the full cost of your stay. 

If you cancel within 7 days of your stay you will forfeit your deposit and we reserve the right to charge you the full cost of the stay if we are unable to re-sell the room. We strongly advise you to ensure that you have adequate travel insurance in place to cover any unforeseen cancellation. 

Please note that if you have made your booking over the phone with one of the reception team at Penally Abbey, 100% will not be charged at the time of the booking. However, the 50% will be charged in the event of a cancellation within 7 days and the full cost of the reservation charged if cancelled within 48 hours. 


If you cancel after 00:00:00 local time, 2 day(s) prior to arrival date, the forfeiture amount will be 100% from the total stay.
If you cancel after 00:00:00 local time, 7 day(s) prior to arrival date, the forfeiture amount will be 50% from the total stay.

Booking.com Cancellation Policy

The cancellation policy for bookings made via booking.com is slightly different to the cancellation policy for direct bookings stated above due to their own restrictions. 

On booking 100% of the total stay will be taken. If you cancel within 7 days of your stay, 100% of your stay will be forfeited. 

Large Group Bookings

For group bookings for 3 rooms of more we have a slightly different deposit and cancellation policy. 

A deposit of 50% of the the total stay will be taken for group bookings, even those taken direct over the phone. 
If you cancel within 31 days of your stay you will be charged the full cost of your stay (100%). 

We strongly advise you to ensure you have adequate travel insurance in place to cover any unforeseen cancellation.

For the comfort of all of our guests we request that any groups (bookings of 3 or more rooms from the same party) that are coming to stay for a special occasion or celebration, make our team aware on booking. We are unable to accept stag or hen parties to stay overnight at Penally Abbey. 

Christmas 2020 Bookings 

For all room bookings made for the 24th & 25th December 2020 our deposit and cancellation policy is as follows:

A deposit of 50% of your total stay will be charged on booking, even for bookings taken directly via the phone or in person.  

If you cancel on or after 1st December 2020 you will forfeit your deposit if we are unable to resell the room. If you cancel within 7 days of your stay you will be charged the full cost of your stay. We strongly advise you to ensure you have adequate travel insurance in place to cover any unforeseen cancellation.

Damages

We reserve the right to charge the credit or debit card used on booking for any damages to the hotel or bedrooms. This also applies to any missing items from the rooms or hotel in general and includes the REN toiletries and umbrellas.  

Dog Policy

Please refer to our dog policy for the full terms and conditions when bringing your dog to Penally Abbey. We reserve the right to charge the credit or debit card used on booking for any damages caused by dogs staying at the hotel. Penally Abbey must be made aware on booking that you would like to bring your dog.  

Please note that we are only able to accept ONE dog in any of our rooms. 

The four Coach House bedrooms are the only rooms that welcome dogs at the hotel. 

Lost Keys 

Keys are to be returned on check out. A charge of £30 will be charged to the credit or debit card used on booking in the case of any keys lost or not returned on check out. Should a key mistakenly be taken home and not returned within a week we shall reserve the right to charge for a new key. The charge covers the cost of the new key and lock change.

No Smoking Policy

Penally Abbey Hotel and Rhosyn Restaurnt are 100% smoking and vaping free. Smoking is not permitted in any part of the building. An assessed cleaning fee of £100 will be charged to any guests found smoking within the building.  

Lost Property

For any items left in the bedrooms or at the hotel, we are more than happy to post them on subject to the cost of postage. Due to the high volume of lost property, we reserve the right to dispose of the item or pass it on to charity if it is unclaimed two weeks on from the check-out date. 

Allergies and Intolerances

Should you suffer from any food allergies and intolerances please ensure you have made Penally Abbey aware on booking. Our kitchen will always try to accommodate nearly all requirements. We may ask for you to sign a form declaring your allergy when you arrive. 

If you have a feather allergy, do let us know on booking so we can ensure that hypoallergenic bedding is used for your room. 

Phone Signal

The mobile phone signal varies on different networks. A good signal is not necessarily available in all parts of the building, particularly where there are thick stone walls. 

Gift Vouchers

All gift vouchers purchased for Penally Abbey & Rhosyn Restaurant are valid for 6 months from their date of issue and are non-refundable. They can be used for both Penally Abbey Hotel & Rhosyn Restaurant. 

Parking 

Penally Abbey Hotel has a private, free car park however we cannot guarantee that there will be a parking space for you on arrival. We ask all guests to please park sensibly to allow for other guests to park. 

We have never had an instance of car theft in our car park but please be aware that you are solely responsible for your car and its contents. 

Wifi

There is free wifi throughout the hotel. We ask that guests use data responsibly so that all guests can benefit from it. 

Please be aware that due to the remote location, and age of the listed building, that Wifi can sometimes drop out depending on the weather or other circumstances beyond our control. 

Hotel offers and discounts

All hotel offers are subject to availability and have their own terms and conditions. All discounts and offers are applied at the discretion of the owners of Penally Abbey Hotel. Only one offer can be used on a single room booking. Penally Abbey Hotel reserves the right to adjust any offers of discounts to their rates at any given time.

Facebook Competitions

All social media competitions held by Penally Abbey and Rhosyn Restaurant on either social media channels, at its sole discretion and at any time, can be changed or modified and any such change shall be effective immediately upon posting to this webpage.

The January 2020 Facebook competition posted on January 13th includes a three course dinner from the evening menu at Rhosyn restuarant and two cocktails on any date in February excluding the 14th & 15th February. Any additional drinks ordered must be paid for on the night. 

The prize is as stated and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
The winner will be selected at random on Monday 27th January and will be announced on the Rhosyn Restaurant. Any entries after this date will not be included. 
The winner will be notified by direct message on Facebook within 10 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
Penally Abbey and Rhosyn Restaurant reserves the right to cancel the competition is circumstances arise outside of its control.